Outreach Lead

Philadelphia, PA

Full Time

Mid Level

Lead Fabric Health’s Outreach Team—And Roll Up Your Sleeves Alongside Them
This role requires active outreach and includes mandatory weekend work as the shift is Friday-Tuesday.

Are you a natural leader who thrives in the field, loves connecting with people, and wants to make a difference right where it matters most? Fabric Health is looking for a hands-on Outreach Team Lead to not only guide and support our outreach team—but to personally lead by example through direct outreach in laundromats.

About Fabric Health

Fabric Health was founded in 2021 to make healthcare and public benefits more accessible—by meeting families in laundromats. Our innovative approach has been featured in Fast Company, Forbes, and The Washington Post, highlighting how we turn waiting time into meaningful connections that help families navigate essential services.

About the Role

The Outreach Team Lead is responsible for guiding and supporting our Outreach team, ensuring daily operations run smoothly, and leading outreach efforts inside laundromats. This role blends hands-on outreach, team management, and strategic oversight to maintain high standards of service and impact.

This is not a desk job—our Outreach Team Lead will split their time between direct outreach and team leadership, engaging with community members and ensuring their team is equipped, supported, and motivated to do the same.

If you’re not excited to do outreach yourself, this isn’t the right role. We’re looking for someone who’s ready to be in laundromats, building trust, and modeling best practices alongside their team.

Schedule: Friday – Tuesday (Weekends Required)
Employment Type: Full-time, Salaried

What You’ll Do

Coach and Develop the Outreach Team (3 Days/Week)

Shadow team members in the field, providing real-time coaching and support.
Conduct regular check-ins to troubleshoot challenges, track progress, and keep the team motivated.

Lead From the Front: Do Outreach Yourself (2 Days/Week)

Work in laundromats doing direct outreach—yes, you will be doing this yourself.
Engage families, connect them to vital services, and show the team how it’s done.
Use your own experiences in the field to better coach, support, and understand your team’s needs.

Recruit, Onboard, and Train Team Members

Conduct interviews and collaborate with HR to hire top talent.
Lead onboarding sessions, ensuring new hires are equipped with the right training and tools.

Manage Schedules and Operations

Create and manage the weekly team schedule to ensure full coverage.
Approve time-off requests while maintaining staffing needs.
Monitor attendance and ensure adherence to policies.

Who You Are

A strong leader – You have experience managing teams, coaching others, and ensuring high performance.
A natural communicator – You provide clear, constructive feedback and foster a supportive team culture.
Mission-driven – You’re passionate about making a difference and believe in the power of community outreach.

Compensation & Benefits

Paid Time Off: Unlimited PTO
Parental Leave: 8 weeks of paid parental leave
Company Holidays: Including the full week from Christmas to New Year's Day
Tech & Resources: Laptop and necessary tools provided
Short Term & Long Term Disability

If you’re ready to step into a leadership role that blends community impact, team development, and strategic problem-solving, we’d love to hear from you. Apply today to join Fabric Health and help us make a difference—one conversation at a time.

Qualified Candidates must be currently authorized to work in the U.S. without sponsorship.

Please Note: Background Checks may be conducted as part of the hiring process and/or at any time during employment.

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Weekends are required. The schedule for this position is Friday-Tuesday. Can you work this schedule?*

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Do you have a passion for empowering underserved communities? If so, we'd love to meet you!