Fabric Health Member Support Manager

Remote

Full Time

Mid Level

Fabric Health Member Support Manager - Remote (Back Office Call Center)

About Fabric Health:
Fabric Health was founded in 2021 to make healthcare and public benefits more accessible—by meeting families in laundromats. Our innovative approach has been featured in Fast Company, Forbes, and The Washington Post, highlighting how we turn waiting time into meaningful connections that help families navigate essential services.

Position Summary
The Fabric Member Support Manager oversees our remote back office team that follows up with families, submits documents, schedules appointments, and keeps cases moving. This role ensures our workflows run smoothly and families receive timely, accurate support with Medicaid, SNAP, and other public benefits.

Key Responsibilities

Manage daily operations of the Fabric Member Support team
Supervise a team handling outbound follow-up, document collection, application support, and case tracking
Set clear goals and ensure the team meets productivity, quality, and service expectations
Develop and maintain standard operating procedures and performance tracking tools
Collaborate with outreach and enrollment teams to support seamless family experiences
Own hiring, onboarding, training, and coaching of team members
Resolve escalated or complex member cases when needed

Qualifications

3+ years of experience managing call center, back office, or support operations
Strong team leadership and coaching skills
Familiarity with Medicaid or public benefits systems is a plus
Proficiency with tools like Google Workspace, Slack, Zendesk, and CRMs (e.g., Salesforce)
Organized, communicative, and proactive problem solver
Spanish proficiency strongly preferred
Familiarity with Medicaid or public benefits systems is a plus but not required
Applicants must reside in TX, PA, MD, NJ, DC, or NC

Key Attributes

Detail-oriented and calm under pressure
Strong communicator who leads with clarity and empathy
Comfortable managing multiple priorities in a fast-paced environment
Data-driven, self-motivated, and solutions-focused

Full-Time Benefits Include:

Unlimited Paid Time Off (PTO)
Monthly medical stipend to help cover insurance premium
Equity options
Company holidays, including the week from Christmas Day to New Year’s Day
Short-term and long-term disability coverage

Compensation:
$55,000–$70,000 annually, based on experience

If you’re excited to lead a team that powers the work behind the scenes and helps families access life-changing benefits, we’d love to hear from you.

Qualified candidates must be currently authorized to work in the U.S. without sponsorship.

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Do you have a passion for empowering underserved communities? If so, we'd love to meet you!

Fabric Health Member Support Manager

Apply for this position

Do you have a passion for empowering underserved communities?
If so, we'd love to meet you!