Fabric Health Member Support - Bilingual (Spanish)

Remote

Full Time

Entry Level

Fabric Health Member Support - Remote, Bilingual (Spanish)

About Fabric Health:

Fabric Health was founded in 2021 to make healthcare and public benefits more accessible—by meeting families in laundromats. Our innovative approach has been featured in Fast Company, Forbes, and The Washington Post, highlighting how we turn waiting time into meaningful connections that help families navigate essential services.

Position Summary

This remote, bilingual (Spanish) position plays a critical role in supporting our families’ needs by applying for public benefits like Medicaid and food stamps and helping them use their health insurance. The Member Support Specialist navigates state systems efficiently and guides families through the confusing process of applying for benefits and using them.

Key Responsibilities

Member Support: Answer calls, texts from family members, assisting them through the process of applying for benefits or answering any questions they have
State Benefit Assistance: Utilize healthcare-specific systems to process applications and verify benefits (previous knowledge not required)
Document Management: Collect and upload member documents

Qualifications

High school diploma or equivalent (some college preferred)
1–3 years of experience in call centers, customer service, or data processing
Familiarity with Medicaid systems and processes is a plus!
Strong organizational and communication skills
Proficiency in tools like Google Workspace, Slack, and Zendesk
Applicants must reside in TX, PA, MD, NJ, DC, or NC.

Key Attributes

Detail-oriented with strong problem-solving skills.
Self-motivated and able to manage multiple tasks.
Collaborative and adaptable to changing workflows.

Schedule and Benefits

Schedule:
- Friday-Tuesday

Compensation:

Full-Time: $18-21hr

Benefits for Full-Time Employees

Paid Time Off (PTO) plan
Generous monthly medical stipend to help cover insurance costs
Equity options
Company holidays, including the week from Christmas Day to New Year's Day
Short Term and Long Term Disability

This is a remote position, with occasional travel to laundromat locations in our regions for training or support.

If you’re ready to bring your skills and passion to Fabric Health and make a lasting impact, we’d love to hear from you!

Qualified Candidates must be currently authorized to work in the U.S. without sponsorship.

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The schedule for this position is Friday- Tuesday. Are you able to work that schedule?*

Do you speak Spanish?*

If a current staff member referred you to this position, please provide their name here.

What experience or skills do you have that make you a great candidate for this position?*

Are you able to provide documentation of your authorization to work in the United States for Fabric Health?*

Will you now, or in the future, require Fabric Health to either commence or transfer an existing immigration case (ex. H1B or other employment based case) to employ you? This is often called 'sponsorship' for an employment based visa.*

Do you currently reside in Texas, Pennsylvania, Maryland, DC, New Jersey, or North Carolina?*

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Do you have a passion for empowering underserved communities? If so, we'd love to meet you!

Fabric Health Member Support - Bilingual (Spanish)

Apply for this position

Do you have a passion for empowering underserved communities?
If so, we'd love to meet you!